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Shipping and Returns Policy

SHIPPING & DELIVERY POLICY

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1. Courier Partner & Tracking

All orders are shipped via Delhivery. Once your parcel is dispatched, a tracking number and link will be shared via your registered email or phone number.

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2. Shipping Charges

  • Standard In-Stock Items: Shipping charges are calculated at checkout based on parcel dimensions, weight, and destination.

  • Pre-Order Items: Shipping charges are NOT collected at checkout. Shipping fees are calculated dynamically based on the actual dead weight/volumetric weight of the product and final destination once the items arrive at our facility. The parcel will only be dispatched after the shipping invoice is paid in full.

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3. Transit Protection & Insurance

To secure your high-value collectibles, we implement a strict transit insurance protocol:

  • Complimentary Tier: Every parcel automatically includes free transit insurance covering a value up to ₹5,000.

  • High-Value Tier: For shipments exceeding ₹5,000 in value, customers can opt for full-value coverage by contacting support team before checkout for an additional premium of 0.5% of the parcel value.

  • Claims Requirement: In the event of a lost, short-delivered, or damaged parcel, MiniForge will process the claim with Delhivery. The final resolution and payout are strictly dictated by the carrier's claim approval and cannot exceed the insured threshold.

 
4. Collector-Grade Packaging

We understand the premium nature of diecast and collectible packaging. All items are packed using:

  • High-strength 3-ply corrugated boxes.

  • 10 mm EPE foam sheets for impact absorption.

  • Heavy-duty industrial honeycomb to prevent inner mint-card or box creasing.

 
5. Failed Deliveries & RTO (Return to Origin)

If a parcel is returned to our warehouse due to an incorrect shipping address provided by the customer, un-connectable phone numbers, or repeated refusal to accept delivery, the customer is liable to pay re-shipping charges before a second delivery attempt is made. Original shipping fees for failed deliveries are entirely non-refundable.

 
6. Order Modifications

No modifications to the items, cancellation requests, or delivery address updates can be accommodated once a parcel has been marked as "Dispatched" or handed over to Delhivery.

 

RETURN & REFUND POLICY

 
1. Damage in Transit & Defective Issues

We enforce a strict evaluation window for transit damages, defects, or incorrect item delivery. You must inspect your parcel immediately upon receipt and contact us at info@miniforge.in within 24 hours of delivery.

 
2. Mandatory Unboxing Video Guidelines

To protect against fraudulent claims and successfully file insurance disputes with Delhivery, no claims for damages, defects, shortages, or wrong items will be entertained without a valid unboxing video.

The video must strictly adhere to the following framework:

  1. Continuous & Uncut: The video must be a single, continuous, unedited shot. Paused, spliced, or edited clips will automatically invalidate the claim.

  2. Clear Labeling: The video must start by showing the completely sealed parcel from all 360 degrees, clearly holding the shipping label close to the camera so the Receiver's Name, Address, and Tracking Number are fully legible.

  3. In-Frame Accountability: The parcel, inner packaging, and the product itself must remain fully in the camera frame at all times during the unboxing process.

  4. Immediate Inspection: The video must show the physical opening of the outer box, removal of the EPE foam/bubble wrap, and immediate, clear close-up inspection of the item's condition or defect.

Failure to provide an unboxing video meeting these exact structural criteria means your claim will be summarily rejected, as we cannot file insurance compensation with Delhivery without it.

 
3. Non-Returnable Scenarios

Returns, replacements, or refunds will not be issued for:

  • Minor cosmetic imperfections on external retail boxes or blister cards that do not affect the internal structural product (unless full insurance was purchased and carrier approves packaging damage).

  • Delays in manufacturing or delivery schedules of global pre-order items.

  • Items where the unboxing video rules were not followed.

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